This plan defines a structured approach for identifying, informing, consulting, and engaging stakeholders, as well as capturing and integrating their feedback into the Ulaanbaatar Metro Project.

It serves as a key document to ensure transparent, inclusive, and continuous stakeholder engagement throughout all phases of the project (planning, construction, and operation).

Key Objectives

-Identify and engage all relevant stakeholders

-Provide clear and accessible project information

-Collect and address stakeholder feedback and grievances

-Integrate stakeholder inputs into project decision-making

-Comply with national legislation and international standards (IFC, EP4, WB, etc.)

Stakeholders

Affected Parties:

*Residents near stations and depot areas

*Ger district households

*Small businesses and vendors

*Pedestrians and commuters

Vulnerable Groups:

*Elderly and persons with disabilities

*Female-headed households

*Low-income and livelihood-dependent groups

Interested Parties:

*Government authorities (national, city, district, khoroo)

*Public and private service providers

*NGOs and research institutions

*Financial institutions and international partners

Key Principles

*Transparency

*Inclusiveness

*Cultural appropriateness

*Continuous engagement

*Responsiveness

*Mitigation Measures

1. Information Disclosure

-Disseminate project information through:

    *Website

    *Public meetings

    *Media channels

-Disclose ESIA and related plans:

    *Publicly accessible

    *In clear and understandable formats

2. Consultation

-Public meetings

-Focus Group Discussions (FGDs)

-Key Informant Interviews (KIIs)

-Ensure:

    *Inclusion of vulnerable groups

    *Targeted engagement

3. Feedback and Grievance Mechanism (GRM)

-Channels:

    *Phone

    *Email

    *Written submission

    *Online platforms

-Process:

    *Register

    *Assess

    *Resolve

    *Respond

4. Integration of Feedback

-Incorporate stakeholder inputs into:

    *ESIA

    *Project design and mitigation measures

-Ensure:

    *Documentation

    *Reporting

5. Roles and Responsibilities

-Project implementation unit:

    *Lead SEP implementation

-Government authorities:

    *Oversight and regulation

-Contractors and consultants:

    *Support engagement activities

6. Monitoring and Reporting

-Track engagement activities

-Reporting:

    *Monthly

    *Quarterly

-Indicators:

    *Number of participants

    *Number of feedback cases

    *Grievances resolved

KPIs / Requirements

-Broad stakeholder participation

-Transparent and regular information disclosure

-Timely grievance resolution

-100% reporting compliance

Importance

-Enhances stakeholder participation

-Reduces social risks

-Improves project decision-making

-Ensures compliance with international standards